Mazie Slater Katz & Freeman LLC is investigating potential claims on behalf of Toyota owners and lessees nationwide who have experienced repeated Apple CarPlay connection failures, disconnections, frozen screens, audio problems or other multimedia-system malfunctions.

Toyota promotes Apple CarPlay as an important connectivity feature in many of its vehicles. CarPlay is intended to allow drivers to use navigation, make hands-free telephone calls, send and receive messages, listen to music and access compatible iPhone applications through the vehicle’s multimedia display.

Some Toyota owners and lessees, however, report that Apple CarPlay does not work reliably—even after changing cables, reconnecting their phones, installing software updates or bringing their vehicles to a dealership.

Contact Our Toyota CarPlay Investigation Team

You may qualify for a potential warranty or consumer-protection or other appropriate claim if your Toyota’s Apple CarPlay or multimedia system has repeatedly failed and Toyota or an authorized dealer has not provided a lasting repair.  We are investigating potential claims on behalf of people nationwide.

Toyota owners have reported a variety of recurring CarPlay and multimedia-system problems, including:

A single temporary connection problem may not necessarily indicate a vehicle defect. Repeated failures, unsuccessful repairs and continuing malfunctions may warrant further investigation.

Our investigation is not limited to one Toyota model. We are interested in hearing from owners and lessees of all Toyota vehicles equipped with Apple CarPlay, including:

The inclusion of a model on this page does not mean that a defect has been established in every vehicle of that model. Eligibility for a potential claim depends on the specific vehicle, multimedia system, warranty, symptoms and repair history. Owners of both wired-CarPlay and newer wireless-CarPlay Toyota vehicles are encouraged to contact us.

Apple CarPlay depends on several components working together. Depending on the vehicle and model year, the problem may involve one or more of the following:

Toyota Multimedia Software

The Toyota head unit uses manufacturer-controlled software to communicate with the driver’s iPhone and display CarPlay functions. Software defects may interfere with:

Toyota has issued service information addressing various multimedia conditions through software updates. The existence of a software update does not by itself prove legal liability, but it may be relevant when evaluating whether a recurring condition was known and whether an effective repair was available.

It may, depending on the applicable warranty, state law and repair history.

Toyota may have represented through the window sticker, sales materials, owner’s manual, dealership communications or vehicle specifications that a particular vehicle was equipped with Apple CarPlay. A potential claim may exist when that feature repeatedly fails during the warranty period and the manufacturer or its authorized dealers do not repair it after the customer submits a complaint or requests repair.

Possible legal claims may include:

Breach of Express Warranty

A written warranty generally gives the manufacturer an opportunity to repair covered defects. An owner may have a potential claim when:

The exact warranty language and the owner’s repair records are important.

Breach of the Implied Warranty of Merchantability

State law may require a vehicle and its components to be reasonably fit for their ordinary purposes. Whether a malfunctioning infotainment feature violates that warranty can depend on the frequency, severity and duration of the problem, as well as its effect on the vehicle’s ordinary use and value.

Magnuson-Moss Warranty Act

The federal Magnuson-Moss Warranty Act may provide a claim when a manufacturer fails to comply with obligations under a written or implied warranty. Available remedies depend on the circumstances and governing state law.

State Consumer-Protection Laws

A potential consumer-fraud or deceptive-practices claim may be considered when there is evidence that a manufacturer made a material misrepresentation, omitted material information or marketed a feature it knew would not perform as represented.

Evidence concerning Toyota’s knowledge, representations, warranty response and ability to repair the condition would need to be investigated.

The relief potentially available will depend on the jurisdiction, claim and individual facts. It may include:

No result can be guaranteed, and the availability of any remedy depends on the evidence and governing law.

In addition to contacting us, gather any available records concerning the vehicle and malfunction:

Do not attempt to reproduce or record a malfunction while actively driving. A passenger may document the condition, or the vehicle may be safely parked before a recording is made.

Preserve Evidence

Keep copies of all records and preserve videos, photographs, emails and Toyota customer-care communications.

Does every CarPlay malfunction create a legal claim?

No. Temporary problems may result from a damaged cable, disabled phone setting, unsupported application or other correctable issue. We are investigating recurring vehicle-related failures, particularly where the owner sought dealership repairs and the problem was not permanently corrected.

Can I contact the firm if my Toyota is leased?

Yes. Both purchasers and lessees may have potential warranty rights, depending on the lease, warranty and applicable law.

What if the dealership says it cannot duplicate the problem?

You may still contact us. Intermittent electronic problems can be difficult to reproduce during a short service visit. Videos, photographs, detailed notes and repeated repair orders may help document the condition.

What if Toyota updated the software but the problem returned?

Preserve the repair order identifying the update and document when the symptoms returned. An unsuccessful or temporary repair may be relevant to the warranty analysis.

What if Toyota blames my iPhone?

The cause must be evaluated individually. Useful evidence includes whether other phones fail in your Toyota, whether your phone works in another vehicle and whether the failure continues after following Toyota’s and Apple’s recommended troubleshooting procedures.

What if my factory warranty has expired?

You should still contact us. A claim may depend on when the condition first appeared, when Toyota received notice, whether repairs were attempted during the warranty period and whether an extended warranty or other legal protection applies.

Is this a class action?

Mazie Slater Katz & Freeman is presently investigating potential individual and class action claims. No statement on this page should be interpreted as representing that a class has been filed or certified.

Will contacting the firm make me a client?

No. Submitting information allows the firm to review the matter. You become a client only after the firm agrees to represent you and both you and the firm sign a written engagement agreement.

Tell Us About Your Toyota Apple CarPlay Problem

Mazie Slater Katz & Freeman is reviewing potential claims involving recurring Apple CarPlay and multimedia-system failures in Toyota vehicles.